BUSI - 3007 - Knowledge Management

Week 2: Second-Generation KM

Week 2: Second-Generation KM


The key issue covered this week is how to establish effective communication so as to ensure appropriate knowledge transactions. You must have observed that during international summits and conferences, representatives of non-English-speaking nations communicate to the audience with the help of interpreters. The success of summits, conferences, and bilateral talks has been made possible by the use of a common language. This week, you will understand the significance of a common language for effective interaction and knowledge management (KM). You will also learn how KM affects organizational learning so as to expand its capabilities and achieve desired results.

Next, you will recognize the importance of meetings, especially as peer-assist workshops, that help establish connectivity for knowledge transfer between experts and novices. Finally, you will learn more about planning for peer-assist meetings.

Learning Outcomes

By the end of this week, you will be able to:

  • Describe the differences between first- and second-generation KM.
  • Analyze knowledge claims’ validity and evaluate the knowledge life cycle.

Please proceed to the Learning Resources.

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