Topic: For this Discussion, please review the following scenario and discuss how you, as a case/care manager, would serve as a patient advocate in this situation.
Scenario: B.Z. is a 65 y.o. patient being discharged from the acute care hospital. He is recovering from open heart surgery and lives alone. You are his care/case manager. What types of services do you anticipate he will need once discharged? Who will you have to talk to you to set up these services? Finally, what will you do if B.Z.’s insurance denies paying for these needed services?