NU420 Leadership and Management in the Changing Health care Environment

NU420: Unit 10 Assignment

Assignment Details

NU420-6: Develop effective communication for conflict resolution in the role of the nurse leader.

GEL-1.02: Demonstrate college-level communication through the composition of original materials in Standard English.

PC 1.3: Apply conflict management skills to resolve issues and/or build team alliances.

Unit Objectives:

  1. Develop effective interventions that enhance team spirit and to prevent incivility and horizontal violence.
  2. Examine the nurse manager’s role in applying conflict management strategies.
  3. Investigate how nurse managers and leaders prevent and/or mitigate moral distress.

Purpose: The purpose of this assignment is to apply conflict resolution skills using effective communication in the role of the nurse leader.


You are the acting charge nurse for an urgent care clinic on the overnight shift (7P-7A). On shift with you are three registered nurses (RNs), one certified nursing assistant (CNA), and one emergency care physician (MD). The nurse manager has left the facility for the day. You have had an influx of patients this evening. By 11 p.m., all 20 beds are filled and you have 13 patients awaiting triage. Of the 20 patients, 3 of them need to be transferred to the local emergency room for more extensive care. You have one ambulance immediately available; two others will arrive in 15-30 minutes depending on traffic conditions.

As you plan to transfer patients to the local emergency room for more extensive care, you collaborate with your team members to determine the priority of transfer. Nurse Maggie believes her patient, who is showing signs of diabetic ketoacidosis should be transferred first. Nurse George believes his patient, who is showing signs of a COPD exacerbation should be transferred first. Nurse Maggie and Nurse George get into an intense argument over who is correct. Nurse Maggie gathers the MD and CNA at the nurse’s station to discuss the issue and how “wrong and ridiculous Nurse George is.” The argument escalates quickly between the two nurses. An enraged Nurse Maggie slams the chart against the table and says that if you do not side with her she is leaving the urgent care clinic immediately.


Part 1: Script Writing

Develop a 5-10 line script using cooperative strategies to resolve the conflict between you, Nurse Maggie, and Nurse George. Download the script template for this assignment.

Part 2: Essay Writing

Develop a 2-3 page explanatory essay that addresses the following information:

  1. Elaborate on the nurse manager’s role in conflict resolution and team building.
  2. Develop at least two interventions for decreasing incivility in the workplace that are supported by scholarly evidence.
  3. Discuss in detail at least two methods for decreasing moral distress in the workplace that are supported by scholarly evidence.
  • You must include at least three evidence-based, peer-reviewed resources to support your ideas. These include .gov and .org professional websites, journal articles, and your textbook(s).
  • You must include headings in your paper indicating each section. This is a key concept to professional writing. It is also a fantastic method for ensuring you have met all Assignment requirements. Use the grading rubric as a checklist once you are completed to verify you have addressed all components of the Assignment.
  • The viewpoint and purpose of this Assignment should be clearly established and sustained.

Submit your completed essay and script template to the Dropbox.

Assignment Requirements:

Before finalizing your work, you should:

  • be sure to read the Assignment description carefully (as displayed above);
  • consult the grading rubric (under the Course Resources) to make sure you have included everything necessary; and
  • utilize spelling and grammar check to minimize errors.

Your writing Assignment should:

  • follow the conventions of Standard English (correct grammar, punctuation, etc.);
  • include a title and reference page(s);
  • be double spaced with 12-point Times New Roman font;
  • be well orderedlogical, and unified, as well as original and insightful;
  • display superior content, organization, style, and mechanics; and
  • use APA edition format.
NU420 Leadership and Management in the Changing Health care Environment

NU420: Unit 9 Discussion

After reviewing this week’s readings, provide your own definition for each of the terms listed below. Illustrate each definition by including a relevant situational example.

  • moral distress
  • incivility
  • bullying in the workplace
NU420 Leadership and Management in the Changing Health care Environment

NU420: Unit 8 Journal

Journal Details

In this journal, reflect upon a time when you witnessed nursing management challenged with an ethical, legal, or professional conflict. Share an overview of the situation. What do you believe they did well to respond? What do you believe could have been improved? Were there outside resources used to make decisions (research, a committee, professional organizations, etc.)? How was the conflict resolved? Please elaborate.

NU420 Leadership and Management in the Changing Health care Environment

NU420: Unit 8 Assignment

Assignment Details

Course outcome addressed in this Assignment:

NU420-5: Examine management and leadership interventions in relationship to legal parameters, professional standards (including the American Nurses Association’s Code of Ethics), and external organizations’ accreditation and review criteria.

GEL-7.02: Apply ethical reasoning to ethical issues within the field of study.


Clinical practice is rife with ethical dilemmas, including those generated from patients, colleagues, and systems. The successful nurse leader must learn how to navigate through these difficult situations and minimize moral distress.

Assignment Parameters

Answer the questions and statements related to the case study. You will be graded on writing content, organization, style and mechanics. This Assignment must include a minimum of three (3) references to support your responses. Use the online resources to access your state’s Nurse Practice Act and the American Nurses Association website. Additional references can be from your textbook or the online library. All citations need to be in APA format and please provide a single reference page at the end of the Assignment worksheet. No title page is needed.


Please complete the Unit 7 the Learning Activity entitled “Leadership Ethics” prior to attempting the worksheet below.

Unit 8 Worksheet

The nursing supervisor on the night shift at the local hospital receives a call from the charge nurse on one of the medical-surgical units. The charge nurse is calling to report a situation where a registered nurse and a nursing unit assistant have exchanged photos of patients in embarrassing moments. The photos were taken using personal cell phones and without the patients’ knowledge or consent. Per hospital policy, the supervisor has confiscated the cell phones from the RN and the NUA and turned them over to the hospital administration.

Considering this scenario, please evaluate the impact for the nursing staff involved and the hospital based upon the worksheet parameters. Please download the assignment worksheet and type in the boxes and they will expand as you type.

Submit your completed worksheet to the Dropbox.

NU420 Leadership and Management in the Changing Health care Environment

NU420: Unit 7 Discussion

As a nurse leader, you are sometimes confronted with ethical and legal dilemmas. Fortunately, multiple laws and professional standards are available to guide you in the best direction for the patient, the organization and yourself. (Your state’s Nurse Practice Act, the ANA Code of Ethics are great places to start)

For this discussion board assignment, please select one of the two scenarios below and answer the discussion questions related to the cases.

Scenario 1: Catching up on work

You are the new nurse manager of a busy medical office and you are asked to come to the corporate office because of an incident that occurred after hours yesterday.

A local citizen brought a shopping bag of patient charts to the area hospital. The charts were found at a car wash. They appear to be the charts of patients seen over the past few days in your office. An investigation revealed that a nurse who works in the office has been bringing charts home to complete documentation in the evenings and then bringing them back the next day. On this occasion, the nurse washed their car and removed the bag of charts to vacuum. The charts were then inadvertently left at the car wash, where the local citizen discovered them.

The nurse admitted that she took the charts home even though it is clearly prohibited by policy. She stated that she has been struggling to keep up with her workload because of frequent staffing issues in the office.

Scenario 2: False intentions

You are the nurse manager of a small pediatrics unit. When you arrive to work one morning, night Nurse A asks to speak with you. The nurse reports that a patient appears to have a serious infection in a wound on her face. The wound dressing on her face was identified by date and initials as the same one that Nurse A applied the night before. Nurse A reviewed the charting from the off-going Nurse B. Nurse B’s documentation indicated that the dressing was changed and the shift assessment revealed no signs of infection.

Upon the attending physician’s examination, the wound had spread and was presumptive for osteomyelitis. The patient was transported to a larger medical center for treatment. An interview with Nurse B revealed that the nurse had been “busy” and forgot dressing supplies when the shift assessment and medications were administered. Nurse B stated that the patient’s family was difficult to deal with and often scrutinized the nurse’s care. While charting at the end of the shift, Nurse B falsified documentation rather than face the family and have them question the nursing care.

Discussion Questions

  1. Please explain what violations of ethical standards or laws have occurred in the selected case. Include the specific language from the legal or professional entity.
  2. Determine whether the occurrence needs to be reported to a legal entity such as your state’s board of nursing or any federal agency. Include supporting rationale and the reporting process if applicable.
  3. Are there any legal or financial ramifications of the event in terms of fines, lawsuits or additional agency oversight? If so, what are they?
  4. What is your evaluation of the scenario? What could you do as a nurse leader to prevent a similar event from happening in the future?
NU420 Leadership and Management in the Changing Health care Environment

NU420: Unit 6 Journal

Journal Details

The transition to functioning as a leader in nursing practice can be challenging. In this journal, strategize a few things you might do to help your transition process. Additionally, reflect upon a time that you, as a nursing leader, used delegation to help deliver high-quality health care. Remember that leadership is not bound by institutional roles — professional nurses lead as a function of every nursing role (Yoder-Wise, 2019).


Yoder-Wise, P. (2019). Leading and managing in nursing (7th ed.). St. Louis. MO: Elsevier.

NU420 Leadership and Management in the Changing Health care Environment

NU420: Unit 6 Assignment

Assignment Details

Course Outcome assessed in this assignment:

NU420-4: Investigate principles of quality improvement and healthcare policy to improve healthcare in diverse and global populations.

Assignment Background:

You are a registered nurse (RN) in the intensive care unit (ICU) at your facility. The ICU has 24 beds, 1 nurse manager, 4 clinical nurse specialists (on a rotating schedule), and 6 charge nurses (on a rotating schedule). Typically, your unit has anywhere from 18-24 patients per shift. In order to climb the clinical ladder, you have been asked to create a new policy for your unit that will improve patient outcomes related to one of the following topics:

  • Mortality
  • Safety of care
  • Readmissions
  • Patient experience
  • Effectiveness of care
  • Timeliness of care
  • Efficient use of medical imaging

Assignment Instructions:

  1. Choose one healthcare outcome.
  2. Research best practices for improving the healthcare outcome.
  3. Identify the best methods for implementing the best practices for your healthcare outcome of choice.
  4. Create your policy using the provided template.

Formatting Expectations:

  1. Use citations and references in your policy. At least two peer reviewed evidence-based practice resources should be used to support your policy development.
  2. You do not need a title page, running head, or double line spacing.
  3. You do need a reference page in APA format.

Submit your completed policy proposal Assignment to the Dropbox.

NU420 Leadership and Management in the Changing Health care Environment

NU420: Unit 5 Assignment

Assignment Details

Course Outcome assessed in this assignment:

NU420-3: Analyze current trends for nursing leadership related to nursing recruitment, retention, and engagement in the workplace.


  1. Explain the relationship among mission, vision, and philosophy in an organizational structure.
  2. Analyze how organizational structure impacts nurse leaders.
  3. Investigate current research in staffing and productivity.
  4. Explore the relationship between the nurse leader and employee engagement.
  5. Generate a plan for the nurse leader to increase recruitment and retention in the workplace.

Assignment Background:

You are the nurse manager at a skilled nursing facility. There has been tremendous nurse burnout and turnover at your facility. Next Tuesday, the CEO and CFO of your organization are coming to assess the situation. You must explain to these stakeholders the current trends for nursing leadership related to nursing recruitment, retention, and engagement in the workplace. The goal of your presentation is to help influence your stakeholders to increase funding and make allowances for you to create positive change for a healthier workplace.

Assignment Instructions:

  1. Create a 5–10-slide PowerPoint® presentation, excluding the title and reference slide(s), for the CEO and CFO that includes the following information:
    1. Analyze reasons for nurse burnout and the high turnover rate;
    2. Evaluate the best methods for the nurse manager to increase recruitment and retention;
    3. Correlate the relationship between staffing, productivity, and quality leadership for employee engagement.
  2. Please use at least three (3) scholarly resources to support your ideas.
  3. Be creative. Use images, charts, animations, and anything else you may need to accurately get your point across to the reader.
  4. You must include speaker’s notes to elaborate on the information you provide in the slides. Please review the tips below for further guidance on creating a meaningful Microsoft PowerPoint® presentation.

Here are a few tips:

  1. Use the speaker’s notes section of PowerPoint®. It is very useful for writing out the majority of the information you want to present.
  2. The slides should be clutter free, simple, and with bullets. Keep it clear and concise.
  3. You MUST use citations and references in APA format.
    1. For clarification: citations are in the body of your work, are for paraphrased items/phrases, and directly quoted items/phrases. References go at the end of the project on the last slide. The listed reference should match the authors’ names in the citations. They always go hand in hand. You cannot have references without citations, or vice versa.
  4. You do need to cite and reference pictures if they are from a webpage, book, or journal. You do not need to cite and reference pictures from clipart.
  5. Use the Grading Rubric/Assignment Instructions to title your slides so you do not miss any important topics.

Submit your completed PowerPoint® Assignment to the Dropbox.

NU420 Leadership and Management in the Changing Health care Environment

NU420: Unit 5 Discussion

In this Discussion, please address the following topics related to your organization’s mission, vision, and philosophy. Alternatively, you may discuss an organization you might like to work for in the future.

  1. What is the relationship between the mission, vision, and philosophy and the organizational structure?
  2. Discuss the connection between the organizational structure and nursing management.
NU420 Leadership and Management in the Changing Health care Environment

NU420: Unit 4 Journal

Journal Details

Topic: Diverse Populations and Creating Change

Now that you have had the opportunity to explore the qualities of change agents and the process for implementing change, it is time to explore how nurse leaders work with diverse populations to create change. Consider both colleagues (nurses and interprofessional collaborators) and patients as the diverse populations you must work with to create change.